Legal Notice Based on the Act on Specified Commercial Transactions (Japan)

Seller
Shokagura Co., Ltd.

Responsible Person
Euka Isawa

Address
Head Office: 3-14-5 Higashikatsuyama, Aoba-ku, Sendai-shi, Miyagi, Japan
Brewery: 1F tekute dining, Sendai Station, 1-1-1 Chuo, Aoba-ku, Sendai-shi, Miyagi, Japan
SENDAI STATION BREWERY Fermenteria

Telephone
+81-22-797-0885 (Available 10:30–20:30)

Email Address
team@shokagura.com

Website
https://www.fermenteria.co

Additional Fees
Delivery fee: ¥850 nationwide (cool delivery service)

Order Method
Orders are accepted via the internet

Payment Methods
Credit card, bank transfer, electronic payment services

Payment Timing
For credit card payments, the charge will be processed at the time of order.

Shipping Schedule
Orders will be dispatched within 2 business days from the date of order.

Returns & Exchanges
Due to the nature of the product, we do not accept returns in principle.
However, if the item arrives damaged or with a quality issue, please contact us within 7 days of delivery. We will either exchange the item or offer an appropriate solution.
Return shipping costs for defective items will be covered by us. If you receive an incorrect item or the item is damaged during delivery, we will handle the issue under the same conditions.
Please double-check your order before confirming your purchase to ensure accuracy.

Return Shipping Costs
If the product is defective, return shipping costs will be covered by us. If the return or exchange is due to the customer's preferences or error, the customer will bear the shipping costs.